Terms and conditions
GIANNI VERSACE S.p.A. (hereinafter “VERSACE”) offers products from Versace and Versus Versace collections (hereinafter “Product(s)”) for sale directly to its costumers through this site www.versace.com (hereinafter the “Site”). The sale of Products on the Site is subject to these Terms and Conditions of Sale (hereinafter “Terms of Sale”). The Products offered for sale on the Site are sold by Gianni Versace S.p.A., a company organized and existing under Italian laws, with registered office in Via Manzoni 38, 20122 Milan, Italy, Tax code and VAT registration number 04636090963, registered under no. 1762567 on the Company Registry.
2.1. The Products displayed on the Site are offered for sale to consumers only (hereinafter “Consumer(s)” or "You"). The purchase of the Products on the Site is permitted only to individuals who are 18 years of age or over. The Products offered for sale on the Site can be purchased and shipped only to the countries indicated on the Site.
2.3 By submitting a purchase order You hereby accept and undertake to observe, in the performance of the contract with Versace, these Terms of Sale. If You do not agree with any of the terms set out in the Terms of Sale, You shall not to submit the purchase order for the purchase of the Products on the Site.
3.1. For each Product offered for sale on the Site, a picture of the Product concerned will be displayed on the Site, together with the unitary price, the colours and sizes available. Pictures of Products are provided purely to illustrate the Product. Versace will not be responsible for any inadequate graphical representation of the Products offered for sale on the Site.
3.3. It is possible to correct possible errors in the information entered during the purchase process until the submission of the order by following the specific Amendment Procedure indicated on the Site. Once the order is submitted You will not be able to amend or cancel it.
3.4. After the submission of the order, Versace will send You an email to the address You entered during the purchase procedure, to confirm that Versace has received the order and it is processing it (the "Acknowledgement Receipt"). Consumers' orders will be stored on Versace’s database located in Hanover at least for the time necessary to process the orders and, in any case, within the time limits and pursuant to the applicable laws and regulations. Consumers will be able to access their orders at any time through the “My Account” section on the Site or by contacting the Customer Services on +44 (0)20 3617 6226. or by e-mail at firstname.lastname@example.org .
Please note that the Acknowledgement Receipt does not constitute acceptance by Versace of Your order. The order will be accepted by Versace and Your credit card will be debited only after the Product(s) You ordered are dispatched. At this point Versace will send You another email where it confirms that Your order has been accepted and the Products have been shipped (the "Order Confirmation"). The paper invoice will be included with the Product
3.5. Versace reserves the right to refuse orders made by Consumers it considers, in its sole discretion, not having the requirements to place a purchase order or with whom a legal dispute regarding a previous order is on-going or for any other legitimate reason, without any need to provide the reasons for the same. Versace reserves the right to refuse and not to process orders which, in its sole discretion, appear to be sent by dealers and/or distributors.
4.1. Versace invites You to check the availability of Products offered for sale on the Site at the time of purchase, since Products sold by Versace on the Site may be subject to stock limits and Versace does not guarantee that they will always be available.
4.2. In the event of temporary unavailability of the Products You ordered, Versace will inform You within 5 working days (and in any case, within the delivery time limit as specified under section 6.2 below) by sending You an e-mail or by calling You if You have provided Your telephone number during the purchase process registration. If the Product/s is/are not available, no amount will be deducted from Your credit card. If the purchase amount has already been charged, a refund will be issued within 30 days.
5.1. Prices of the Products available for sale on the Site are in Pound sterling and Your purchases on the Site will be made in Pound sterling. Versace will not be responsible for any differences in the prices credited to Your credit card due to fluctuations of the exchange rates applied by your bank or credit card issuer.
5.2 While we will make all the possible efforts to ensure that all prices displayed on the Site are accurate and up-to-date, we may not exclude that errors may occur. If an error in the price of the Products You ordered is identified after Versace sent You the Acknowledgement Receipt but before the Order Confirmation, Versace will contact You and ask You if you want to re-confirm the order at the correct price or to cancel it. If Versace is not able to contact You, it will cancel the order and send You an email confirming the cancellation. Errors in prices identified after Versace sent You the Confirmation Order will not affect Your purchase.
5.3 All prices of the Products are inclusive of VAT but not of shipping costs which will be charged separately. Shipping costs depend on the shipping destination and the type of delivery You choose during the purchase procedure. Shipping costs, as well as any other applicable tax, will be itemized on the order check-out page, in the Acknowledgement Receipt/Order Confirmation as well as in the e-mailed invoice.
5.4. The following payment methods are available: Credit card, PayPal and Ban Transfer. VERSACE accepts the following Credit Cards: MasterCard, AMEX and Visa.
5.5. The purchased Products will only be sent after the Consumer’s credit card data have been verified or only after having received the charging authorization from Your bank. The charge will in any case be made only after dispatch of the Products ordered.
5.6. All Products are supplied with an identifying card setting out an identification number forming an integral part of the Product concerned. Do not remove the card and related identification number from the purchased Products until You have verified that the Products conform to the Products You ordered or until You decide not to exercise Your right of withdrawal under Section 9 below.
5.7 To be able to make the purchase by means of payment through PayPal, it is necessary to be the owner of a PayPal account. Once the details of the order have been confirmed the user will be redirected to PayPal’s log-in page. It will then be necessary for the purchaser to navigate to his or her PayPal account to complete the payment.
5.8 If, at the moment when sending the purchase order, the Consumer indicates his or her intention to effect payment by means of bank transfer, VERSACE will send him or her an e-mail containing the details of the bank account to which the transfer should be made. The payment must be made to VERSACE over the following five (5) working days. The products will be prepared for shipment as soon as the payment has been received. If the payment is not received within the time limit of five (5) working days, it will not be possible to perform the contract and the purchase order will be deemed to have been cancelled.
6.1. The Products will be dispatched to the address provided during the purchase process. For security reasons, VERSACE will not ship any order to a P.O. Box or accept any order where it is impossible to identify the individual private recipient of the order, and its address.
6.2.All purchases will be delivered by Versace's selected courier service (e.g. UPS Express) (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, after the Order Confirmation is sent to You, on the basis of the indicated availability.
Products will be delivered within 10 (ten) business days from the Order Confirmation. In any case, VERSACE will not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
6.3. In the event You do not receive the Products within 10 (ten) business days following receipt of the Order Confirmation, we invite You to contact Versace at email@example.com . Versace reserves the right not to respond to complaints sent after 30 (thirty) days from receipt by You of the Order Confirmation.
7.2 We will make all reasonable efforts to ensure that prices and other information about Products displayed on the Site are accurate and up-to-date. However there may occasionally be typographical errors, incorrect statements or omissions (hereinafter “Errors”) regarding the description of the Product, the price, any promotions, offers and the availability of the Product concerned. Versace reserves the right, at any time and without notice to You, to correct such errors, to change or update information, to revoke offers containing such Errors and to cancel any order at any time prior to shipment.
In the event that Your credit card is charged for a cancelled order, You will be promptly informed by Versace at the email address provided during the purchase process registration and a refund will be issue to Your credit card within 30 days.
7.3. All changes and/or corrections mentioned above will apply only to purchase orders submitted subsequently to the date of the change or correction effected by Versace. Unless Versace decides, in its sole discretion, to cancel an order or Consumers accept to re-confirm the order pursuant to section 5.2 above, after an Order Confirmation is sent, Consumers will only be charged with prices appearing on the Site at the moment they submitted their order.
8.1. Products must be checked by You at the time of delivery to You to ensure that they correspond to the Products You ordered.
8.2 .Any anomalies identified at the time of delivery, including without limitation any tampering or damage to the packaging, damage to the Products, items missing with respect to the Transport Document, non-conformity to the Products ordered, defective Products, etc. (hereinafter "Defects"), can be indicated by the Consumer directly to the Courier by inserting a written and signed comment on the Delivery Note.
In such circumstance the Consumer will not be required to accept the Products and may return them directly to the Courier.
8.3. In the event that any Defects is identified after delivery, the Consumer may return the Product to Versace following the procedure described under Section 10 below.
9.1. Consumers are entitled to withdraw from the purchase contract concluded with Versace through the Site without the payment of any penalty and without any reasons, within 14 (fourteen) working days from the date of receipt of the Products purchased on the Site. When exercising the right of withdrawal Consumers are not allowed to change the purchased Product with another Product.
and shall follow the procedure described under section 9.6 below. Products purchased online cannot be returned for a refund to Versace stores.
9.3. A refund will be issued to the purchaser of the Product, provided that Products are returned unused, unwashed and in the same condition in which they were delivered, with all original labels attached including anticounterfaiting label , and complete with all parts and accessories using their original packaging. In case the right of return is exercised for all the Products included in the same purchase order, all Products must be returned to us contemporaneously with the same shipment.
9.4 Versace reserves the right to inspect the Products returned and to refuse the return of those Products which do not comply with the requirements specified under 9.3 above.
9.5. A full refund, including the original shipping costs, will be issued to the same means of payment used for the purchase as soon as possible and in any case within 30 (thirty) days from the date on which Versace first has knowledge of the exercise of the right of withdrawal by the Consumer, and provided that the conditions described under section 9.3 above have been met.
In case of return of Products purchased as a gift (i.e. Products shipped to a recipient different from the person who made the payment), the refund will be issued to the person who made the payment. The clearance date of the repayment will be the same as the initial payment to Versace. As a consequence, the party who made the payment will not suffer any loss in terms of bank interest.
9.6. To return the Products to Versace, Consumers shall follow the procedure described below:
If the consumer elects not to use the Courier used by Versace, Versace recommends that Consumers insure the whole value of the Product being returned, obtain and carefully preserve the shipping receipt and number. In this case shipping costs for returning the Products shall be born by the Consumer and Versace will not be liable for refunding the price of Products sent by the Consumer which have not been received by Versace as a consequence of loss, theft or damage not attributable to Versace.
Products shall be returned to the following address:
10.1 Versace Products offered for sale on the Site are covered by the two-years legal warranty starting from the date Consumers receives the Products (“Legal Warranty Period”), which covers any defect or non-conformity of the Products. If a Product delivered to a Consumer is found to be faulty or different from the Product ordered (“Defective Product”), Consumers will have the right to return the Defective Product to Versace for a replacement or a full refund at no additional costs. If replacement is not an available remedy, Consumers will be only entitled to claim termination of the purchase contract and obtain a full refund of the Product price, including original shipping costs and costs for returning the Defective Products to Versace. The refund will be issued as soon as possible and in any case within 30 days from the date the Defective Products have been returned to Versace.
10.2 Return of Defective Products for a replacement or full refund must always be made in the following way:
10.3 If the Consumer elects to use a courier different from the Versace’ Courier, Versace will not be liable for any loss of the Product.
10.4 Versace reserves to check the Products returned to verify the existence of the defect or non-conformity and may return the Product to the Consumer in the event that it assesses that no defect or non-conformity exists.
10.5 It is not possible to request a replacement or refund through the Site for Versace products purchased at Versace stores or other sales outlets for products bearing the Versace brand and vice versa (that is, it is not possible to obtain refunds at Versace shops or boutiques for Products purchased on the Site).
11.1. Products offered for sale on the Site are supplied “according to availability”. Save for the legal warranty under section 10.1 above, Versace does not provide any guarantee, whether express or implied, that goes beyond the description of the Products included in the purchase order.
11.2. In no circumstances Versace will be liable for any damage of any kind, including by way of non-exhaustive example, direct, indirect, incidental or consequential damage, which may occur to Consumers and which derive directly or indirectly from the Consumers' use or impossibility to use the Site, from the Consumers having relied on the information contained on the Site or from errors, breaks in service, cancellations, degradation or corruption of files or e-mails, software errors, viruses or defects, delays in functioning or transmission, lack of communication, theft, the destruction of, or unauthorised access to, Versace’s data, programmes or services.
11.3. Without prejudice to sections 11.1 and 11.2, nothing in these Terms of Sale will exclude or limit Versace's liability to You for fraud, death or personal injury caused by Versace's negligence, breach of terms regarding title implied under the applicable Consumer Protection laws or any other liability which the applicable laws state may not be excluded or limited.
13.1. These Terms of Sale are governed by Italian law with particular reference to the Consumer Code (Legislative Decree 206 of 6 September 2005 and Legislative Decree no. 70 of 9 April 2003 (Regulations on Electronic Commerce) without prejudice to any other prevailing mandatory law of the country where the Consumer has its residence. Any dispute arising from or connected with these Terms of Sale and any purchase contract concluded between a Consumer and Versace pursuant to these Terms of Sale, will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer’s choice, the Italian Court of Milan.
13.2. If any of the provisions contained in these Terms of Sale is found to be invalid, null and void or inapplicable for any reason, such provision will be deemed to be separable and will not prejudice the validity and applicability of the other provisions.
14.1. If You have any complaint or if You need any information or assistance in relation to the Site or the purchase procedure, please contact Versace customer service at firstname.lastname@example.org or at the number +44 (0)20 3617 6226.
Gianni Versace S.p.A.,
Registered Office: 20121 Milano - Via Manzoni, 38 - Italy
REA. Milano 1762567
Fiscal Code, VAT Number and Milan Business Register n. 04636090963
Share Capital € 81.857.275 fully paid